The Nimble Storage Satisfaction Guarantee
We have warned you – you won’t want to let go of Nimble Storage after you try us. With absolute performance, non-stop availability and cloud-like agility – you will benefit from the Predictive Flash difference.
Experience Nimble Storage for 30 days at no risk.
If not completely thrilled with the benefits and capabilities of Nimble Storage products as outlined on our website, we will work to make you happy. For example:
- Provide Nimble expertise to ensure optimal operation
- Resolve any issues experienced
- Deliver additional storage if needed
If the product still does not perform to the outlined expectations, simply return the storage array for a full refund.
How can we be so confident?
- There are already over 8,000 customers that are thrilled with their Nimble storage arrays.
- Highest published Net Promoter Score in the storage industry – NPS 85
- Transformed customer support experience through InfoSight Predictive Analytics – 9 of 10 support issues discovered before you know there is an issue
- 99.9997% Measured Uptime – It’s not theoretical. It’s real.
The Nimble Storage Satisfaction Guarantee – Details
- This guarantee applies to new array purchases only (no PoC or demo units)
- The 30 day period starts from the time the Nimble array arrives at the customer site
- The array must be installed in good-faith with InfoSight Autosupport capabilities enabled. The customer must work with Nimble on good-faith remediation prior to a full refund as outlined in the guarantee.
- Returned arrays must be in like-new condition. Otherwise, the customer is responsible for refurbishing costs.
- Remedies other than a full refund are at the sole discretion of Nimble Storage