To Our Valued SmartStack Customers

We at Nimble want to assure you that we remain committed to providing you with the same exemplary level of service and support moving forward as part of Hewlett Packard Enterprise. Cisco and Nimble will continue to support our joint customers. Please read ahead for some more specific information.

Frequently Asked Questions for SmartStack Customers

Q: Will Cisco and Nimble continue to support you?

A: Absolutely. Any customer with a current support contract can continue to call Cisco and Nimble directly for support. Joint customers that have already purchased Cisco Solution Support for Critical Infrastructure and have a current support contract can continue to use Cisco Solution Support.

Q: Will Cisco and Nimble maintain interoperability between UCS and Nimble storage arrays after the acquisition?

A: Yes! Interoperability support will be maintained for those customers that wish to implement Nimble and Cisco solutions together. Please see the Cisco UCS Hardware and Software Interoperability Matrix for UCSM Managed Servers.

Q: Will Cisco or Nimble continue their business relationship around the joint SmartStack solution?

A: Customers can continue to purchase Nimble and Cisco products independently in the future. As stated above, we will continue to offer interoperability between the two platforms.

Q: What Support options will be available for joint customers that purchase Cisco or Nimble products in the future?

A: Joint customers can continue to purchase product support independently from Cisco and Nimble. Support between Cisco and Nimble products will be based on the product interoperability matrices maintained by each company. Please note that Cisco Solution Support for Critical Infrastructure for Nimble will no longer be available as an option for purchase as of April 1st, 2017.

 

More information:

Cisco UCSM Managed UCS Server Compatibility
Published SmartStack solutions on the Cisco Design Zone for Data Centers