World-Class Support to Ensure Your Success
Nimble Storage offers customer support that helps you get the most from your storage investment. As a Nimble customer, you can expect:
- Support delivered by experienced Technical Support Engineers
- Support teams that are co-located with software and hardware engineers to ensure rapid resolution of customer issues
- Deep visibility into overall storage health, automated actionable reporting and fast, proactive troubleshooting of issues with Nimble Storage InfoSight
- Built-in Proactive Wellness that constantly monitors and analyzes system parameters for optimal operations
- 24x7 service for customers who require around-the-clock support resources
- A commitment to deliver the highest level of support and customer satisfaction in the storage industry
- A vibrant online community of Nimble Storage users, partners and product experts worldwide — NimbleConnect
Online Support Services
Secure Downloads >> Login
- Product Documentation: Installation and administration guides
- Product Software: Current software for all Nimble Storage products
Contact Support
For general support issues or to request a login ID, please email support@nimblestorage.com.
| Country | Phone Number |
 United States |
Toll Free: 1-877-364-6253, x2 / Local: 408-432-9600, x2 |
 Australia |
Toll Free: 1-800-751-916 |
 Austria |
Toll Free: 0800-802199 |
 Belgium |
Toll Free, Mobile Enabled: 0800-262-76 |
 Denmark |
Toll Free: 8070-5309 |
 France |
Toll Free: 0800-911093 |
 Finland |
Toll Free: 0800-915-792 |
 Germany |
Toll Free, Mobile Enabled: 0800-183-0882 |
 Luxembourg |
Toll Free: 800-8-8078 / National: +352-20202368 |
 Netherlands |
Toll Free, Mobile Enabled: 0-800-020-0730 |
 New Zealand |
Toll Free: 0800-447-410 |
 Norway |
Toll Free: 800-17-365 |
 Philippines |
Toll Free: 1-800-1-116-0920 |
 Singapore |
Toll Free: 800-852-3823 |
 Sweden |
Toll Free: 020-791-743 / Local: (10) +46-101992444 |
 Switzerland |
Toll Free, Mobile Enabled: 0800-802-544 / Zurich: +41-435082007 |
 United Kingdom |
Toll Free: 0-808-134-9962 / Local: 0330 808 0085 |
Information on the Nimble Storage Warranty and Support Offerings
| Hardware and Software Warranty | ||
| Nimble Storage systems come with the following
warranties. No additional purchase required. Further, we will provide phone support for replacing a defective part.
|
||
| Support Offerings | Premium 4-Hour | Next Business Day |
| Helpdesk Support with Aggressive SLA 24 x 7 telephone and business hours2 email assistance
|
Yes | Yes |
| Online Support Portal Access Access installation guide, user guide, and other relevant documentation |
Yes | Yes |
| Access to Software Update Access to software updates covering major, minor, and maintenance releases |
Yes | Yes |
| Advanced Hardware Replacement Nimble Storage will ship replacement part(s) in advance of receiving defect part(s). Service Level to receive the part(s) |
Within 4 hours4 | By the next business day5 |
| On-Site Spares Option Availability of individual parts or entire kit on site for quick replacement Ideal for locations where Advanced Hardware Replacement option is not available |
Available as an add-on | Available as an add-on |
Notes
1: For hardware warranty claims, defective parts must be received before replacement parts are shipped.
2: Business hours: 24x5 Pacific Time, Monday through Friday; 8:00 AM to 7:00 PM Pacific Time, Saturday and Sunday.
3: Severity/Priority levels are defined as:
- P1: Not serving data or severe performance degradation or single controller not operational
- P2: Performance degradation or intermittent software faults or network degradation
- P3: Issue or defect causing minimal business impact
- P4: Request for information; administrative requests
5: Parts must be identified by 3:00 PM local time. Contact Nimble Storage for the latest list. For areas not currently covered, Nimble Storage offers on-site spare parts/kits for purchase.