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Nimble Storage's Proactive Wellness increases storage uptime and keeps arrays running at peak performance and efficiency. Support tools and staff monitor 'heartbeats' and logs from systems and analyze a variety of parameters in real time. Any anomalies such as configuration errors or abnormal operating conditions are logged and you're alerted before a failure occurs.
These tools automatically resolve over 75 percent of issues, preventing escalations. If needed, our experienced support staff can also perform secure remote troubleshooting, configuration, and problem resolution, helping resolve issues while maintaining data security. What's more, Nimble Storage's non-disruptive upgrades mean you can upgrade your array and get new features and software releases with no planned downtime.
"Nimble's support was there, like that of a guardian angel. Of course, I always have to have my eye on support in a dynamic, regulated organization, but that's a lot easier knowing that we have someone watching our back."Calvin Levy, Florida Blood Services